Warranty

Conditions of Sale
Conditions, terms, price, and policies contained herein supersede all previous price lists and are subject to change without prior notice. Orders are shipped via pre paid payment method with order at the discretion of On The Edge Marketing unless prior credit arrangements have been made.  Customers may be approved for Net 30-60 day credit terms upon receipt of proper documentation and approval.

Possession of an On the Edge Marketing Price sheet does not constitute an agreement to sell nor does it automatically qualify the holder for the printed prices.  All On the Edge Price Lists are confidential vendor documents.

Terms
Pre Payment or Net 30-60 day terms (depending upon approval) is required.  Any and all allowances, special terms, or discounts must be made in writing and pre approved directly from On the Edge Marketing.

Warranty
On the Edge Marketing offers a 90 day factory warranty on damaged or defective product. The warranty does not cover breakage during installation or basic wear.  If a product is damaged during shipping, then OTEM must be made aware within 48 HOURS in order to file a claim with the carrier.  Please contact a representative for Warranty information as it applies to each specific product category.

Claims
All claims for shortage or shipping damage must be made within 48 HOURS of receipt of goods.  If shipping on your own carrier account number, claims must be made directly to the specific carrier.  Neon products require a confirmation of damage claim within 48 HOURS as specified directly on the packaging.  If not confirmed, On the Edge reserves the right to refuse replacement.

Shipping and Freight
All products shipped FOB Lake Forest, California (unless otherwise arranged with On the Edge Marketing).  All Drop ship orders require a $7.00 handling fee. Freight policy on shipped quantities is as follows:

On The Edge Marketing Freight Program
 NO freight discounts on orders $0-$2000
2% freight allowance on orders $2001 to $3000
3% freight allowance on orders $3001 to $4000
4% freight allowance on orders $4001 to $5000
5% freight allowance on orders $5001 to $10,000
Any orders over $10,000 please contact your local Representative for freight information and or your sales associate.

Stocking Adjustments

All stocking adjustments can be no more than 5 percent of the previous year's total annual purchase.